When administrators and vendors start blocking access to parts of the chart, or letting patients pick and choose which tests or visits can be hidden, the doctor-patient relationship erodes. We retreat further into a box, as specialized providers, and patients come to expect less from us.
…when you log in to your EHR and click a chart, you’re leaving digital fingerprints, and your access to various parts of the chart is timestamped. While these features may be helpful to protect patient privacy and ensure best practices, they’ve also found their way into malpractice cases.
Healthcare is definitely an industry that needs the simplification, and improved user experience, that Google typically provides.
That such a powerful company decided this goal was too difficult, or not worth the effort, is discouraging.
Where were the satisfaction surveys? Time-on-task reports? Click counts?
But by focusing on measuring errors, both trials anticipated something that I hadn’t: error measurement and prevention is the standard by which usability will be defined.
The clear lesson here is that computerized physician order entry, and usability decisions, can impact patient care in unpredictable ways.
The pace of change is accelerating because we spent ten or fifteen years dithering about the evidence and the best way to proceed. And now these changes are being foisted upon us because not enough of us were proactive.
I don’t know any other industry that has been as resistant to technology…
The leadership in government, the regulatory agencies, wisely chose a mixture of structural and clinical process measures in this first stage to make sure those of us at the bedside, those of us clinically engaged, actually use the tool — not just merely install it.