Where were the satisfaction surveys? Time-on-task reports? Click counts?
But by focusing on measuring errors, both trials anticipated something that I hadn’t: error measurement and prevention is the standard by which usability will be defined.
When I first got into electronic medical record usability, I thought it’d be about physician satisfaction, consistency, and counting clicks for key tasks. Recent developments suggest, however, it’s going to be about estimating and reducing errors.
Source: epmonthly.com
